Terms and conditions

At Tourise 2025, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website. We believe transparency builds trust, and we aim to be clear about how your data is handled.

Information Collection

When you interact with our platform—whether by visiting the website or contacting us—we may collect personal information such as your name, email address, phone number, job title, organization, biography, and any media or documentation you submit. We may also collect technical data such as your IP address, browser type, device information, and site usage data through cookies or analytics tools.

How We Use Your Information

We use your information to:

- Provide, maintain, and improve our services.

- Verify your identity and manage accounts.

- Communicate important updates, respond to inquiries, and offer support.

- Analyze anonymized trends to enhance user experience and site performance.

Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share limited data with partners, sponsors, judges, or service providers who assist in delivering our platform. These parties are bound by confidentiality and data-protection obligations. We may also disclose information when legally required to comply with applicable laws or protect the rights and safety of individuals.

Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to provide a better browsing experience and collect insights into visitor behavior. These tools help us understand which content is most viewed, how users navigate the site, and where improvements are needed. You can choose to disable cookies through your browser settings, although this may limit certain features on the website.

Data Storage and Security

All collected data is stored securely and only accessed by authorized members of our team or approved partners. We use encryption, secure servers, and other technical and organizational measures to safeguard your information. However, no internet-based platform is 100% secure, and while we do our best, we cannot guarantee absolute protection from cyber threats.

Your Rights

You have the right to access, update, or request deletion of your personal data. If you wish to modify the information we hold or request that we no longer use it, please contact us at [Insert Contact Email]. We will respond to all requests in a timely and respectful manner in accordance with applicable privacy laws.

Policy Updates

This Privacy Policy may be updated to reflect changes in technology or legal requirements. When updates occur, we will post the revised version here with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Case Process Journey:

Visitor contacts Visitor Care through the designated channels.

Visitor provides their information and details of the case.

Our Ambassador initiates a new case within the visitor’s profile.

Visitor receives formal confirmation (via SMS/email) that their case has been registered.

Depending on the assigned priority, the visitor receives a resolution within the agreed timeframe.

Upon resolution, the visitor receives communication confirming the case closure.

A survey is then dispatched to solicit feedback on their experience with the Visitor Care team.

Channels & Response Times:

- Phone: Available 24/7 – Response time: 30 s

- WhatsApp “Live agent support”: Available 24/7 – Response time: 2 m

- X: Available 24/7 – Response time: 30 m

- Instagram: Available 24/7 – Response time: 30 m

- Facebook: Available 24/7 – Response time: 30 m

- Email: Available 24/7 – Response time: 30 m

- Webform: Available 24/7 – Response time: 30 m

- Chatbot “WhatsApp”: Available 24/7 – Response time: Instant

- WeChat: Available 24/7 – Response time: 30 m

- Weibo: Available 24/7 – Response time: 30 m